Sanctuary ... A small safe place in a troubling world. - Lemony Snicket

Clear Out Clutter's Response to Covid-19

Please take your personal circumstances into account and those of any vulnerable people you come into contact with or live with before agreeing to use the in-home service. I am confident that my precautions minimise risk for you and me. However, it can’t be guaranteed that risk is eliminated. 

I am working in homes with the following precautions:

The Organiser:

  • will cancel/rearrange a session if I feel unwell or if a member of my household feels unwell with symptoms of COVID-19. I ask you to do the same. 
  • will ask clients to leave internal doors, windows and external doors open, where possible.
  • will take my temperature on the day of the session 
  • will travel by car where possible.
  • will ring the doorbell/knock, stand 2 metres away and sanitise hands 
  • will wash hands regularly throughout the session, as required.
  • will stay 2 metres apart, where possible.
  • will wear a mask and definitely if we are less than 2 metres apart.
  • will work side by side or back to back, where possible.
  • will avoid touching  face & eyes.
  • will tie hair back.
  • will bring my own drink & food 
  • will use hand sanitiser at the end the session and avoid touching door handles etc on departure.
  • will use surface disinfecting spray, as necessary.
  • will dispose of my used gloves and take away at the end of the session.

If you are not ready to have an organiser in your home, I offer virtual decluttering and organising

If you have any further questions, please do get in touch.

Privacy Policy/ Terms and Conditions

As of May 25, 2018, the General Data Protection Regulation (GDPR) will come into effect. This GDPR and Privacy Policy explains how and why I collect your personal data, what I use it for, how I process it, and how I keep it safe.

Terms and Conditions

This document outlines details of what you can expect from working with Clear Out Clutter on a one-to-one basis, including limitations of work, insurance and confidentiality. It is a requirement that both parties agree to this before work commences. Please click here.

Confidentiality and Privacy

Clear Out Clutter is a professional service.  I do not give away any personal or business details that I may notice during a session. 


Advice that I give you as to whether you decide to keep particular possessions is always your responsibility and your decision.  I may come across items that have a high market value. I will always try to identify these items but accept that I do not have specific expertise. I am happy to make enquiries to find the appropriate services to help with valuations etc for you.  

Handling goods

I do my best to take care of your belongings although accidents may happen. I am insured as a business for Public Liability and Professional Indemnity. I shall not be liable for losses or damage and rely on you to carry insurance at all times which adequately compensates you for loss or damage. 

Removal of belongings

Items that are removed from your premises, either for clearance or to other sites are at your discretion and authorisation. You must accept responsibility for all items disposed of in the decluttering process. It will not be possible to get items back once they have been taken away. I can help by taking items to the charity shop for you and arrange to shred paperwork (for a fee). 

Limits of work

I will do my best to help you achieve the state of organisation you desire. I will  help reposition items such as furniture,  but there will be limitations within my physical capability.  I may suggest suitable storage solutions and can assemble lightweight flat-packed furniture, if required. I can help source appropriate experts such as carpenters etc, if necessary.

Hours of work

You will be charged per session, not for the time taken to dispose of items to the charity shop.

Food & Drink

I will bring my own supplies with me.


I am very happy to source items or services such as skip hire or handyperson services. I can accept no responsibility for your relationship with such service-providers and you must be happy that their services and prices are appropriate for you.

Cancellation Policy

We both have the right to cancel the contract due to unforeseen circumstances.  If the cancellation is made within 48 hours of the planned session, and no replacement session is booked, I may, at my discretion, charge the intended fee.  This will not apply if your cancellation is due to unforeseen circumstances.  

Payment terms

  1. All payments should be paid ideally by bank transfer using the bank details shown on the invoice sent to you via email.
  2. A 50% deposit must be paid before each session to hold the date.  This will be deducted from the final bill. If the deposit is not paid, I will not be able to come to the scheduled appointment. Please see Cancellation Policy
  3. I may use various materials as part of my work with you. Inexpensive items are included in the hourly rate (refuse sacks, storage bags, labels, stationery equipment). Other items, such as storage solutions will be at your expense. I can help you choose appropriate storage solutions. 
  4. All remaining charges shall be payable on the day the session takes place, see (1) above. Interest will be charged at 2% per week on any balance due which remains unpaid after the booked session.
  5. I am not registered for VAT at the present time.

Cookie Policy 

Cookies consist of portions of code installed in the browser that assist the Owner in providing the Service according to the purposes described.

Technical Cookies and Cookies serving aggregated statistical purposes

Activity strictly necessary for the functioning of the Service

This Website uses Cookies to save the User’s session and to carry out other activities that are strictly necessary for the operation of this Website, for example in relation to the distribution of traffic.

Activity regarding the saving of preferences, optimization, and statistics

This Website uses Cookies to save browsing preferences and to optimize the User’s browsing experience. Among these Cookies are, for example, those used for the setting of language and currency preferences or for the management of first party statistics employed directly by the Owner of the site.

Other types of Cookies or third parties that install Cookies

Some of the services listed below collect statistics in an anonymized and aggregated form and may not require the consent of the User or may be managed directly by the Owner – depending on how they are described – without the help of third parties.

If any third party operated services are listed among the tools below, these may be used to track Users’ browsing habits – in addition to the information specified herein and without the Owner’s knowledge. Please refer to the privacy policy of the listed services for detailed information.


The services contained in this section enable the Owner to monitor and analyze web traffic and can be used to keep track of User behavior.

Google Analytics (Google Inc.)

Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google utilizes the Data collected to track and examine the use of this Website, to prepare reports on its activities and share them with other Google services.
Google may use the Data collected to contextualize and personalize the ads of its own advertising network.

Personal Data collected: Cookies and Usage Data.

Place of processing: United States – Privacy Policy – Opt Out. Privacy Shield participant.

Facebook Ads conversion tracking (Facebook, Inc.)

Facebook Ads conversion tracking is an analytics service provided by Facebook, Inc. that connects data from the Facebook advertising network with actions performed on this Website.

Personal Data collected: Cookies and Usage Data.

Place of processing: United States – Privacy Policy. Privacy Shield participant.


How to provide or withdraw consent to the installation of Cookies

In addition to what is specified in this document, the User can manage preferences for Cookies directly from within their own browser and prevent – for example – third parties from installing Cookies.
Through browser preferences, it is also possible to delete Cookies installed in the past, including the Cookies that may have saved the initial consent for the installation of Cookies by this website.
Users can, for example, find information about how to manage Cookies in the most commonly used browsers at the following addresses: Google ChromeMozilla FirefoxApple Safari and Microsoft Internet Explorer.

With regard to Cookies installed by third parties, Users can manage their preferences and withdrawal of their consent by clicking the related opt-out link (if provided), by using the means provided in the third party’s privacy policy, or by contacting the third party.

Notwithstanding the above, the Owner informs that Users may follow the instructions provided on the subsequently linked initiatives by the EDAA (EU), the Network Advertising Initiative (US) and the Digital Advertising Alliance (US), DAAC (Canada), DDAI (Japan) or other similar services. Such initiatives allow Users to select their tracking preferences for most of the advertising tools. The Owner thus recommends that Users make use of these resources in addition to the information provided in this document.

Since the installation of third-party Cookies and other tracking systems through the services used within this Website cannot be technically controlled by the Owner, any specific references to Cookies and tracking systems installed by third parties are to be considered indicative. In order to obtain complete information, the User is kindly requested to consult the privacy policy for the respective third-party services listed in this document.

Given the objective complexity surrounding the identification of technologies based on Cookies, Users are encouraged to contact the Owner should they wish to receive any further information on the use of Cookies by this Website.

Helen Dyson
Clear Out Clutter